This nationally recognised qualification is designed for learners who need to become first aiders in the workplace and gain the vital skills required to provide prompt and effective first aid.

It fully meets the Health & Safety Executive (HSE) requirements for organisations that have identified a need for staff to be trained to this level in their first-aid needs assessment.

Successful candidates are approved to deliver first aid in the workplace for three years, after which the course must be retaken to maintain certification.

Duration

• Length: 3 days

• Hours: 18 guided learning hours
  

Qualification

• Award: Highfield Level 3 Award in First Aid at Work (RQF)

• Validity: Certificate valid for 3 years

• Recognition: Widely recognised throughout the UK
  

Assessment

Learners will be assessed through:

• Continuous practical assessment of first aid skills (including CPR and incident management)

• Written or multiple-choice theory assessments to confirm underpinning knowledge
  

Age & Entry Requirements

• Learners must be 16 or over

• Must be able to communicate effectively in English

• Must be physically capable of carrying out practical first-aid tasks such as CPR
  

What You Will Learn

• Roles and responsibilities of the workplace first aider

• Primary survey and incident management

• CPR and use of an AED

• Management of an unresponsive casualty

• Treatment of choking, bleeding, burns, scalds, shock and a wide range of common workplace injuries and illnesses

• Care of casualties with fractures, head injuries, eye injuries, and major illness until professional help arrives
  

Cancellation Policy

Introduction

These Terms & Conditions set out the basis of SALFS Security & Training Ltd (“we/us”) providing training and related services. By booking with us, you agree to these terms. If anything is unclear, please contact us for clarification.

Quotations & Contracts

• Verbal quotes are not binding unless confirmed in writing

• Written quotes are valid for 30 days

• Bookings are confirmed once we receive written acceptance

• By booking, you enter a binding contract with SALFS

• Variations must be agreed in writing
  

Payment & Cancellation

• Payment: Due in full within 14 days of invoice or before course start (whichever is sooner)

• Accepted methods: BACS, cheque, PayPal, credit/debit card (5% processing fee applies to card/PayPal)

Cancellations:

• More than 21 days before course → 75% refund

• 14–21 days before course → 50% refund

• Less than 14 days → No refund

• No refunds for non-attendance

• Substitute delegates accepted with prior written notice

• Discounted courses are non-refundable & non-cancellable

Rescheduling Fees:

• Incorrect ID, late arrival, or missing pre-learning → £150 rebooking fee

• Medical cancellations (with doctor’s note) → refund minus £60 admin fee
  

Services

• Training hours: Mon–Sat, 8am–4.30pm (excluding bank holidays)

• If SALFS cancels a course → full refund provided

• If a delegate fails the required literacy test → refund minus £60 admin fee
  

Behaviour & Requirements

SALFS reserves the right to exclude any delegate who is disruptive, without refund.

Delegates must:

• Bring correct ID & pre-learning materials

• Arrive on time

• Follow joining instructions

Failure to comply may result in rescheduling at the delegate’s own cost.

Resits & Exams

• SIA exam resits: £50 per unit (next available date)

• Earlier exam request: £50 + £75 admin fee

• Other course resits → price on application

• Exam locations may change with 48 hours’ notice (within 50 miles)
  

Liability

• SALFS provides services with reasonable skill and care

• Not liable for:

  • Loss of business, profits, savings, or data

  • Any indirect or consequential losses

• Liability capped at £2 million per incident (covered by insurance)

• All delegates use SALFS premises, including car parks, at their own risk
  

Promotional Use & Communication

• SALFS may use course photos/videos for marketing purposes